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FAQ
Frequently asked questions
Do you also ship overseas?
Yes, we ship worldwide. Shipping costs apply and will be added at checkout. We offer discounts and promotions throughout the year, so stay tuned for exclusive offers.
How long does it take to receive my orders?
It depends on where you are. Orders processed here will arrive within 3-5 working days maximum. Overseas deliveries can take between 7 and 16 days. Delivery details will be included in your confirmation email.
Do you have a question?
You can contact us via our contact page! We will be happy to help you.
How does the return process work?
If you are not satisfied, please contact us using the contact options available. We will respond within 24 hours and find a quick solution for you.
Do I have to pay VAT even though you are based in Switzerland?
Yes, you have to. If you are buying privately and not as a business customer. The applicable VAT from the respective country will be calculated. We have to pay this accordingly. If you are a business customer, please contact us.